Cracking the VA Code Formula



  • A Proven System to Interview, Onboard, Train, and Manage VAs to Scale your Business Faster

    Are you sick of hiring the wrong person?

    Turnover can crush a business and slow it down really fast. We know from experience. When we were scaling and hiring for our first eCommerce business, we spent years hiring the wrong person. Time and time again, we would hire someone, they’d get started, and then they’d disappear. Or their attitude as awful. Or the work quality just wasn’t there. Hours of work down the drain. Each time it happened, it set our business back. We hated it. Has this ever happened to you? 



    Do you lack an effective hiring system?

    Hiring is complex. It’s not a simple task to take on as a business owner and it requires the right playbook to get you A+ hires. If you’re struggling to hire the right people, it may very well be because you don’t have the right hiring system in place yet. That’s 100% okay. We went years hiring without a good system in place…and we paid for it. Through taking this Formula, you’re going to get our exact hiring playbook so you have a strong foundation moving forward. Hiring without an effective system can and will lead to bad hires. Don’t make that mistake again. 



    Do you dream of passing tasks off to a VA?

    How many tasks do you have on your plate right now? Probably too many to even count, right?! Scaling a business requires constant delegation. If you don’t, you end up working 10+ hours per day IN the business on menial and repetitive tasks. You never have time to work ON the business thinking about strategy, growth, and scale. A reliable VA can turn the tables. A reliable VA can take small, time consuming tasks off your plate so you can focus on the bigger picture. They can communicate with you each day regarding their tasks, they can take on new projects as you have them, and they can be a strong backbone to your business. 

    When we started building our first business, we did EVERYTHING. Bookkeeping, inventory management, customer service, product listing, sales, marketing, design…you name it and one of us did it. We loved setting everything up, but then we were stuck. We couldn’t think of how to grow because we were so wrapped up in the operations and nitty-gritty of the business. Sound familiar? We knew something had to change and that’s when we were introduced to the idea of virtual assistants. It would be one of the most game changing discoveries we ever made. And it set us on a new path towards being actual business owners and not just business doers



    Even more, do you wish you had a rock star team of VAs?

    Imagine a team of 10+ VAs working seamlessly together running the entire operations of your business. Is that a dream or what?! Once you have the system to hire and onboard the first VA, you have the power and knowledge to build a reliable team of VAs to manage your entire business. Instead of being the one that creates new processes and gets stuck within them, you become the owner who quickly passes the new process off to one of your VAs. Over time, you even set up levels of leadership within your team of VAs so even less depends on you. 



    If you have a team, do you struggle to communicate with them?

    Communication is everything when managing people. Whether in an office or remote, a team can’t reach their highest potential without effective communication. Without set communication channels and check ins set up, teams can disconnect and lose focus on growing the business. We’ve seen it happen plenty of times with our companies and with clients we’ve worked with. It absolutely cannot be something that you overlook. It can make or break the future growth of your business. We’re here to make sure that you don’t make that vital mistake and that you have a proven communication playbook for managing your team. You ready?



    Could you scale faster with a better team?

    Is your team all A players? Is there anyone on the team that holds the entire team back? One bad egg can poison the entire team and slow growth. In our 10+ years of hiring, we’ve seen plenty of bad eggs and their immediate impact on the rest of the team. If you’re dreaming of growing a dream team and scaling faster, you need to be critical in your interview and onboarding processes. Looking at just one’s resume and skills isn’t enough. You need to look at their cultural fit, their communication habits, and their overall attitude. With these criteria, you can pick the A players out of the haystack and build a team focused on driving growth for your business. Don’t you wish you had all A players?



    Could you use someone for even 10 hours per week?

    Hiring a virtual assistant doesn’t have to be full time. I repeat, you do not have to hire a virtual assistant for 40 hours per week. Virtual assistants are amazing hires because you can start them at 5 or 10 hours per week then slowly increase their hours as your business grows and you can afford them for more time. If you’re thinking that this Formula is only for people hiring full time VAs, please know that you can hire virtual assistants for as little as 5 to 10 hours per week and still utilize the systems and processes from the Formula. 



    Are virtual assistants capable for your business?

    100%. Virtual assistants don’t only work for one type of business. They can work with Amazon sellers, Shopify store owners, real estate agents, SASS companies, agencies, restaurants, coaches, and tons of other businesses. If you have repetitive tasks that you need to take off your plate so you can focus on more important things in your business, a virtual assistant is exactly what you need. In the Formula, you’ll learn all about the systems and strategies that you can apply to your business (no matter what it is) so you can save more time and money on a daily basis. 



    What can you expect to pay for a virtual assistant?

    Great question! We get this one all of the time. Virtual assistants range between $5 to $10 per hour depending on their experience and the skill set that you’re looking to hire them for. We go into this in more depth in the Formula as well giving you a good baseline for what to expect when it comes to pricing for virtual assistants and how it can change slightly when you’re looking to hire someone more specialized like a web developer or expert copywriter. 



    Is this formula for you?

    If you answered “Yes” to any of the above questions, this Formula is perfect for you. We’ve spent 10+ years recruiting, interviewing, hiring, and managing hundreds of virtual assistants while scaling our 2 businesses, one which was sold with a team of 45+ VAs. We had the same exact struggles hiring and we never could find a reliable source of information online that could give us the playbook we needed. So we went out and built it ourself. This Formula will give you the exact steps you can take to build your dream business with a reliable and skilled team of VAs. You owe it to yourself to use this Formula so you can truly scale your business how you want to. 



    Should you buy the formula if you're thinking about hiring later on?

    Definitely! The systems and processes that are outlined in the formula are skills that you’ll need while growing your business now and in the future. The crazy thing…you’ll probably need these skills faster than you can imagine right now. The day that you get run down with too many repetitive tasks is the time that you’ll want this information so you can easily and quickly pass it off to a virtual assistant. Wouldn’t you rather gain the skills now rather than scramble to learn them once you’re already overwhelmed with work?



    What will you get out of the formula?

    By the end of the formula, you’ll have a system and set of processes that you can use time and time again to remove work from your plate and pass it off to a reliable virtual assistant. You’ll gain the freedom to work on what is most important in your business so that you can keep growing without pausing because of too much work on your plate. 

    What is included?

    •  The Complete Cracking the VA Code Course 1.0: This includes full access to all training materials (videos, worksheets, cheat sheets, activities, etc.)
    •  Access to the Outsource School Private Facebook Group: Network and learn from fellow entrepreneurs and business owners mastering their craft of hiring VAs.
    •  Support: All-you-can-ask email support from the Outsource School team.
    •  $50 Credit to FreeUp: Take the strategies learned in the course and test them out with a $50 coupon from our friends at FreeUp.
  • Shipping

    Additional non-returnable items: 

    Gift cards
    Downloadable software products
    Some health and personal care items 

    To complete your return, we require a receipt or proof of purchase. 
    Please do not send your purchase back to the manufacturer. 

    There are certain situations where only partial refunds are granted (if applicable) 
    - Book with obvious signs of use 
    - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
    - Any item that is returned more than 30 days after delivery 

    Refunds (if applicable) 
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    Late or missing refunds (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@pitchinvestorslive.com. 

    Sale items (if applicable) 
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

    Exchanges (if applicable) 
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pitchinvestorslive.com and send your item to: 16192 Coastal Hwy, Lewes DE 19958, United States. 

    Gifts 
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

    Shipping 
    To return your product, you should mail your product to: 16192 Coastal Hwy, Lewes DE 19958, United States 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • We have a 100% Satisfaction Guarantee.

    Any shirt that is not as represented or has issues can get a replacement.

    Please see below for defects description. 

    All will be final at time of payment. Due to the nature of our business each item is custom printed as it is purchased and cannot be returned or exchanged unless the item is deemed defective.

    You can talk to our team about an exception to get a refund due to any irregular circumstances. If we give this exception you will still be liable for a 25% restocking fee per returned item.

    Defects include discoloration, misprints, incorrect size or color being shipped (must be a different size or color than what is indicated on the order), or incorrect sewing or seams. In cases of defects the customer must notify Pitch Investors Live within 48 hours of the package delivery via an email to info@pitch.ventures. The email must include photographic evidence of the defect in question. All defective items must be sent back at the customer’s expense to our location: 

    No other returns will qualify for a refund. If you have questions regarding ordering the correct size please refer to our sizing chart (link below).

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Please do not send your purchase back to the manufacturer.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at info@pitch.ventures.

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pitch.ventures and send your item to the address we provide you. 

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping

    To return your product, you should mail your product to the address we provide you once we communicate the next steps. 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Digital Products & Services

    Due to the nature of digital products a full refund is not available. However, your satisfaction with the product is very important to us. If you are unsatisfied with any digital product or service, email us at info@pitch.ventures with a detailed explanation. We will guarantee your satisfaction and provide the value promised.




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