Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
We have a 100% Satisfaction Guarantee.
Any shirt that is not as represented or has issues can get a replacement.
Please see below for defects description.
All will be final at time of payment. Due to the nature of our business each item is custom printed as it is purchased and cannot be returned or exchanged unless the item is deemed defective.
You can talk to our team about an exception to get a refund due to any irregular circumstances. If we give this exception you will still be liable for a 25% restocking fee per returned item.
Defects include discoloration, misprints, incorrect size or color being shipped (must be a different size or color than what is indicated on the order), or incorrect sewing or seams. In cases of defects the customer must notify Pitch Investors Live within 48 hours of the package delivery via an email to email@example.com. The email must include photographic evidence of the defect in question. All defective items must be sent back at the customer’s expense to our location:
No other returns will qualify for a refund. If you have questions regarding ordering the correct size please refer to our sizing chart (link below).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to the address we provide you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to the address we provide you once we communicate the next steps.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For digital products, we offer a 14 day money back guarantee.